Originally posted to the web in News, on Wednesday, September 3, 2008 1:11 PM CDT.
Maglio earns distinction at American Family Ins.
Joe Maglio, American Family Insurance agent in Wickenburg, has been recognized for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency Program. Maglio joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.
This is the fourth consecutive year Maglio has earned the J.D. Power and Associates honor. He has been an agent for American Family since October of 2002. His office is located at 261 N. Frontier Street.
“American Family agents are instrumental in achieving the company’s mission, which is ‘To be the most trusted and valued service-driven insurance company,’” said Jack Salzwedel, American Family president and chief operating officer. “The values represented by our Distinguished Insurance Agency qualifiers are prevalent throughout the company and its agents.”
The service excellence distinction was determined through a two-part evaluation process conducted by J.D. Powers and Associates. The first part consists of a customer satisfaction survey, which measures customers’ overall experience with their current American Family agent. In order to proceed to the second step, agents must meet or exceed the standards measured on a national benchmark established by J.D. Powers and Associates’ annual auto and home insurance customer satisfaction studies. Only agencies that perform in the top 20 percent of all agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.
Agents who meet or surpass the overall national average must then pass a rigorous on-site evaluation based on five best practice areas: proactive reviews of customer insurance needs, claims handling, positive customer contacts, responsiveness, and office environment.
Based in Madison, Wis., American Family Insurance offers auto, homeowners, life, health, commercial and farm/ranch insurance in 18 states. American Family is the nation’s third largest mutual property/casualty insurance company and 14th largest property/casualty insurance group.
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